Telligen Medicaid Services for the State of Maryland

Welcome to the Telligen website supporting Utilization Management for the State of Maryland. This site is built to provide easy access to the Qualitrac provider portal for submitting clinical cases, as well as current news and resources that pertain to the Telligen contract with the state. Please use the Contact page if you have any questions or encounter issues with the website.

Effective immediately, providers must submit the “Evaluation Form for Prosthetics, Prosthetic Components, and Replacement Requests” along with the Telligen prior authorization request. This requirement applies only to prosthetics, prosthetic components, and prosthetic replacements assigned an L HCPCS code. The Evaluation Form should be completed collaboratively by the treating prescriber and the prosthetist, with each party filling out their designated sections. A copy of the form can be found under “Forms” in the Document Library at telligenmd.qualitrac.com.

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Qualitrac Login

Web application used by healthcare providers to submit clinical care requests for review

Provider Portal Registration

New users need to register to gain access to Qualitrac. The provider's portion of the registration takes less than 10 mins.

Chatbot Tip Sheet

Helpful tips and tricks for using the new Chatbot feature. MDChatbotProviderTipSheet

Submission of Doctor’s Order for 257 Authorization effective October 1st, 2025

On April 28, 2025, the electronic submission process for the Long Term Care Patient Activity Report, also known as the MDH 257 went live. This process transitioned nursing facilities from...

Important: Multifactor Authentication (MFA) Coming to Qualitrac on August 25, 2025

Attention Qualitrac Users – On August 25, 2025, multi-factor authentication (MFA) will be required for all users with access to the Maryland clients who login to Qualitrac.  A user must have at...

Using the Nursing Facility Mailbox

Beginning April 1, 2025, Nursing Facilities can reach out to Telligen via a designated email for the following situations: NPI Changes PASRR or Initial LOC visibility Next CSR requires creation...