Telligen Medicaid Services for the State of Maryland

Welcome to the Telligen website supporting Utilization Management for the State of Maryland. This site is built to provide easy access to the Qualitrac provider portal for submitting clinical cases, as well as current news and resources that pertain to the Telligen contract with the state. Please use the Contact page if you have any questions or encounter issues with the website.

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Qualitrac Login

Web application used by healthcare providers to submit clinical care requests for review

Provider Portal Registration

New users need to register to gain access to Qualitrac. Registration takes less than 10mins.

MEMO: Updates to Processing Air Ambulance – Rotary Wing Claims

The Maryland Department of Health has issued a memo regarding Updates to Processing Air Ambulance - Rotary Wing Claims. Effective October 1, 2022, responsibility for reviewing and authorizing air...

Substitutions for Recalled Parenteral and Enteral Nutrition (PEN) Products

Please take a moment to read this memo from Maryland Department of Health on recalled PEN products. Click here to read memo

URGENT: New PEN Memo from MDH

Please take a moment to read this memo from Maryland Department of Health on the Completion of PEN Forms. Click here to read memo

MDH Security Incident and System Implications

Please read the following notices provided by MDH regarding a security incident over the weekend and a follow-up statement. Medicaid Provider Messaging re Security Incident Provider Notice Cutoff...